Frequently Asked Questions
General FAQ
WPHelp.Center is your personal WordPress Support Team. We provide comprehensive support for your WordPress website, no matter where it’s hosted or who built it.
From friendly user support to dependable website maintenance and custom development, WPHelp Center takes the burden of maintaining your WordPress website off your hands.
From friendly user support to dependable website maintenance and custom development, WPHelp Center takes the burden of maintaining your WordPress website off your hands.
Our monthly and one-time services are payable by credit card through either Stripe or PayPal.
Yearly or enterprise customers may make arrangements to submit their payments via check or wire transfer.
Yearly or enterprise customers may make arrangements to submit their payments via check or wire transfer.
If you don’t have a PayPal account or having any issues in the payment process no worries, reach our support team via chat or send us an email at support@wphelpcenter.com
Our monthly plans may be canceled at any time.
Yearly plans may be cancelled once the service term has been completed.
Yearly plans may be cancelled once the service term has been completed.
Absolutely. Our team is available whenever you need us to fix errors or complete emergency work for your business.
All businesses with WordPress websites can take advantage of our service. Our plans are appropriate for small and growing businesses who need infrequent work and website maintenance, all the way to enterprise customers who require a full time team of developers.
We can clean your WordPress site of malware and restore it to working order. We can also place your site on a backup program, creating another layer of safety and security for your online presence.
Support and Maintenance FAQ
Support response times are governed by the service plan SLA, and range from 12 to 2 hours for the recurring support plans.
Task completion timelines depend on the scope of the work requested. Estimates and fixed pricing will be provided for all work prior to execution if requested by the client.
Task completion timelines depend on the scope of the work requested. Estimates and fixed pricing will be provided for all work prior to execution if requested by the client.
We will require only your WordPress login details as well as the relevant details for your hosting service.
Absolutely. You can upgrade or downgrade your plan at any time. Simple speak with your account representative to facilitate the change in service.
Take control of your WordPress Website
Comprehensive support for your WordPress website, no matter where it’s hosted or who built it.
Never worry about your WordPress site again.